Description
We are AccorHotel, a leading hospitality company that welcomes you as you are. You will be part of a team that supports your growth and learning every day.
As a Guest Relations Agent, you will be responsible for providing exceptional service to our guests. Your main duties will include:
- Being present on time for your shift and ensuring you are dressed in the standard presentable image of the hotel
- Welcoming VIP guests and escorting them to their destinations
- Checking the lobby area for cleanliness and taking necessary actions
- Following up on VIP guest requests and taking necessary actions
- Preparing VIP arrivals and ensuring their rooms are ready
- Inspecting VIP rooms for cleanliness and maintenance
- Handling guest complaints and feedback
- Upselling A-Club card membership
- Working independently and prioritizing responsibilities
You will need to have:
- Excellent written and verbal communication skills
- Strong interpersonal and leadership skills
- Ability to work well under pressure and be flexible
- Previous experience as a Butler is required
- Fluency in English and at least one additional language
- Knowledge of Micros-Fidelio Property Management System is an asset
- Computer proficiency in a Windows environment
In return, you will be part of a diverse and inclusive team that values your growth and development.
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