Funeral Arranger

Join our friendly team at Co-op Funeralcare in Widnes, Cheshire, and help families say the perfect goodbye to loved ones.

As a Funeral Arranger, you will play a crucial role in building and maintaining positive relationships with clients and the community. You will support clients both in person and over the phone, arranging family visits and answering client questions. You will also be responsible for ensuring the funeral home is always clean, safe, and welcoming, and for accurately managing client documentation, funeral arrangements, and invoicing using various digital systems and devices.

In this role, you will:

• Build and maintain positive relationships with clients and the community
• Support clients both in person and over the phone, arranging family visits and answering client questions
• Ensure the funeral home is always clean, safe, and welcoming
• Work with different digital systems and devices to accurately manage client documentation, funeral arrangements, and invoicing
• Support with manual handling of coffins and assist in the care and preparation of the deceased
• Update client management applications with accurate and timely information

To succeed in this role, you will need:

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• The ability to confidently work with numbers and perform basic calculations
• A keen eye for detail and accuracy, with the ability to adhere to regulatory policies and processes
• Good IT skills, with the ability to use a range of technology devices and systems
• A passion for delivering great service and building relationships
• High levels of empathy, discretion, and care
• The ability to carry out the physical elements of the role, such as moving coffins

As a Co-op Funeralcare employee, you will benefit from:

• A competitive salary of £13.47 per hour
• 23 days of holiday (pro-rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme, which offers confidential advice and support 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities, including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Stream, a money management app that gives you access to a percentage of your pay as you earn it
• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services