Description
Join our friendly team at Co-op Funeralcare in London as a Funeral Arranger, helping families say goodbye to loved ones.
You'll earn £15.22 per hour, plus London Allowance and benefits, working full-time 37.5 hours a week, Monday to Friday, 9am to 5pm.
No prior experience in the funeral industry is required; we provide comprehensive training and ongoing support.
What you'll do:
- Build and maintain positive relationships with clients and the community
- Support clients in person and over the phone, arranging family visits and answering questions
- Ensure the funeral home is clean, safe, and welcoming, reporting maintenance issues
- Use digital systems to manage client documentation, funeral arrangements, and invoicing
- Support with manual handling of coffins and assist in preparing the deceased
- Update client management applications with accurate and timely information
What you'll bring:
- Good communication skills, verbally and in writing
- Ability to work with numbers and perform basic calculations
- Keen eye for detail and accuracy
- Good IT skills, using various technology devices and systems
- Passion for delivering great service and building relationships
- High levels of empathy, discretion, and care
- Physical ability to carry out tasks like moving coffins
Benefits:
- 30% off Co-op branded products and 10% off other brands
- 23 days' holiday (pro-rata)
- Pension with up to 10% employer contributions
- Employee Assistance Programme
- Virtual GP and free eye tests
- Career development opportunities
- Friendly, supportive team
- Access to Stream, a money management app
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