Funeral Director - 12 Month Fixed Term Contract

We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team as a Funeral Director. You’ll be right at the heart of our service, balancing managerial and business tasks with building strong, trusting relationships with clients.

Job Details

• £33,189 (£17.02 per hour) per annum plus London allowance and benefits
• Full-time, 37.5 hours per week, Mon-Fri 08:30-16:30 plus on-call
• On-call is 08:00-20:00 Monday to Sunday for the on-call week, usually 1 in 9 weeks
• Location: Manor Park, E12 5DA

Responsibilities

• Ensure client needs, service levels, and KPIs are met
• Be clients’ main point of contact; supporting and guiding with the help of the wider team
• Support funerals – conducting the ceremony, leading the team, and carrying the deceased when necessary
• Make sure all regulated work, including funeral planning appointments, is referred to a ‘certified colleague’
• Build and maintain relationships with the team, clients, and the community

Requirements

• A commercial mind-set and experience in a managerial role
• A true customer focus and a real passion for delivering a great service
• The ability to capture intricate detail and make sure it is reflected in the service we deliver
• Compassion, understanding, and empathy, and the ability to keep a cool head under pressure
• A UK manual driving licence

Benefits

• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands in our food stores all year-round
• Discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Stream - a money management app that gives you access to a percentage of your pay as you earn it