Description
We are seeking a Front Office Agent at the DoubleTree by Hilton McLean Tysons.
As a Front Office Agent, you will be responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service.
Responsibilities:
- Provide exceptional guest service, responding to guests in a friendly and positive manner
- Process check-ins and check-outs, verify billing, create reservations, and process special requests
- Assist guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Work as a team player in meeting guests' needs and contribute to the efforts of other departments when necessary
- Follow B. F. Saul Company Hospitality Group's guest service recovery program
- Maximize room revenues by following proper selling techniques and utilizing strategies
- Monitor room availability, follow restrictions, and adhere to booking policies and procedures
- Drive sales by up-selling rooms and amenities
- Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions
- Maintain a clean and safe work area in compliance with regulations
- Attend required department and hotel meetings
Required Skills and Experience:
- High school diploma or GED required
- 1+ years prior guest service experience in a hospitality setting
- Excellent verbal communication skills
- Attention to detail, customer-focused, and ability to perform job duties in a fast-paced environment
- Ability to lift, push, and pull up to 75 pounds on an occasional basis
For more fresh new jobs, check out yubhub.co.