Description
Join Fairmont Heritage Place, Franz Klammer Lodge, in the heart of Telluride, Colorado, as a Front Office Supervisor. This seasonal part-time role offers a unique opportunity to work in a remote mountain location, providing exceptional service to guests and owners.
The lodge is situated in Mountain Village, offering luxury residential living and a range of outdoor activities, including skiing, golf, and hiking. As a Front Office Supervisor, you will lead and supervise the Reception/Transportation team, handle owner/guest concerns, and ensure seamless operations.
Responsibilities:
- Provide professional, friendly, and engaging service
- Lead and supervise the Reception/Transportation team
- Handle owner/guest concerns and log notifications
- Attend departmental meetings and assign tasks
- Balance operational, administrative, and colleague needs
- Assist owners and guests with hotel facilities
- Coordinate arrival and departure schedules
- Coordinate daily transportation needs
- Perform manager on duty responsibilities as assigned
Qualifications:
- Valid Driver's License required
- 21+ years of age with 4 years of driving experience
- Previous experience in guest services department preferred
- Previous Property Management System experience preferred
- Computer literate in Microsoft Windows applications
- University/College degree in a related discipline an asset
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
- Ability to work well under pressure
- Ability to work cohesively as part of a team
Physical Aspects of Position:
- Frequent standing and walking
- Frequent kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs, and ramps
Benefits:
- Wonderful work-life balance with access to the outdoors
- Seasonal part-time employment with job attachment off-seasons
- Option for 401k
- Incredible team culture with engagement opportunities
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through Academies
- Opportunity to develop talent and grow within the property and globally
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