Supervisor Banquet

We are seeking a Supervisor Banquet at Mercure Rayong Lomtalay Villas & Resort, located at 289 Moo 3, Kram, Klaeng, RAYONG, Thailand.

As a Supervisor Banquet, you will be responsible for the planning and coordination of banquet functions to maximize profitability and guest satisfaction.

Banquet Operation

• Ensure that the setup of function rooms meets the requirements of each banquet event.
• Verify that all prerequisites for events are checked and ready for setup.
• Coordinate closely with the Chef to understand the menu served for each event.
• Supervise the maintenance of service standards during banquet operations.
• Respond promptly and tactfully to guest demands or complaints.
• Keep the Banquet Manager informed of incidents during or after events.
• Monitor banquet service operating equipment to ensure par level for smooth operations.
• Handle requisitions for items that need replacement.
• Attend meetings and trainings as assigned by management.
• Ensure that all service and storage areas are kept safe, clean, and locked.

Team Management

• Assist in supervising junior team members and casual labor under your leadership.
• Plan manning allocation and work assignments for Banquet events.
• Support the Banquet Manager in staff development, counseling, and conflict resolution.
• Input weekly entries for Banquet staff overtime and allowances.
• Establish and maintain effective employee working relationships.

Other Responsibilities

• Be aware of hotel fire and life safety/emergency procedures.
• Assist Food & Beverage Outlets during peak times when needed.
• Maintain complete knowledge of all F&B services, outlets, and hotel features.
• Perform other duties assigned by hotel management.

QUALIFICATIONS

• Secondary/High school education.
• Certificate in Food & Beverage will be an advantage.
• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing, and oral proficiency in English.
• Working knowledge of MS Excel, Word, & PowerPoint.
• Good communication and customer contact skills.
• Service-oriented with attention to detail.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Must be well-presented and professionally groomed at all times.