Front Office Manager (6 Months Contract)

We are seeking a Front Office Manager to oversee the front office operations at Sofitel Dubai The Palm, a luxurious 5-star beachfront resort.

As a Front Office Manager, you will be responsible for ensuring exceptional guest service, managing front office operations, and leading a team of front office ambassadors.

Key responsibilities include:

• Overseeing all Front Office operations, including Reception, Concierge, Bell Desk, Guest Relations, CID, Business Centre, Airport Representatives, Drivers and Valet Parking
• Ensuring adequate staffing, supervision and operational coverage across all Front Office sections at all times
• Providing a warm welcome, personalised attention and a memorable guest experience throughout their stay
• Handling guest complaints and service recovery professionally
• Maintaining strong guest relations by engaging with guests, personally welcoming VIPs, recognising repeat guests and building long-term relationships
• Ensuring accurate management of guest profiles, VIP arrivals, pre-registration, room blocking, special requests and guest history records
• Coordinating closely with Housekeeping, Engineering, Reservations, Sales and Revenue teams to ensure room readiness, maintenance, rate management and smooth hotel operations

Requirements:

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management or a related field
• Minimum 3–5 years of experience in Front Office operations, preferably within a luxury hotel environment
• Previous experience in a supervisory or managerial role within the Front Office department
• Strong knowledge of Front Office operations, including Reception, Concierge, Guest Relations and Reservations
• Proficiency in Property Management Systems (PMS), preferably Opera
• Excellent communication, interpersonal and guest relations skills

Benefits: No benefits mentioned.