Field Service Supervisor

We are seeking a Field Service Supervisor to provide operational management to the service business of a branch in Hong Kong.

The successful candidate will provide leadership to ensure the service branch meets customer needs, supports sales, and achieves business financial objectives.

Responsibilities

• Provide operational management to the service business of a branch in Hong Kong
• Provide leadership to ensure the service branch meets customer needs, supports sales, and achieves business financial objectives
• Work closely with management to implement SVS plans and strategies and company-wide initiatives to maximise customer satisfaction and company goodwill
• Key areas of responsibility:

+ Meeting monthly, quarterly, and annual financial targets of the branch + Performance management, career and succession planning for service employees of the branch + Business improvement, achieving aggressive productivity targets + Account management of defined key accounts + Accurate planning and forecasting of business performance + Deploy growth initiatives + Customer relationship management processes and increasing customer satisfaction levels + Understanding customer-related critical to quality measures and driving business improvement through improving these measures

• Manage and be responsible for the financial accountability for the branch
• Be responsible and accountable for the services and projects delivery to the required quality, schedule, and budget
• Manage risks and report to management on project progress, risks, and issues on a regular basis
• Ensure ISO procedures are followed for all services and projects activities
• Identify and pursue further business opportunities proactively
• Support account managers for pre-sales activities proactively
• Work with others within Honeywell and customers to meet mutual goals and objectives and deliver high-quality service
• Effectively meet customers' needs, build and manage productive customer relationships, and take responsibility for customer satisfaction
• Actively contribute to continuous improvement in business processes, practices, and systems
• Manage effective communications with all stakeholders
• Adhere to the highest standards of business ethics and corporate governance in line with the Honeywell code of conduct
• Ensure effective management of self and team's workload and team resources
• Build a high-performance and high-morale team and manage team effectiveness to maximize team performance to achieve goals and objectives
• Facilitate the development of others' knowledge, skills, and competencies by providing timely feedback and planning relevant development activities
• Establish and maintain high standards of performance for self, direct reports, and others
• Recognize high performers through reward and recognition on a timely basis
• Resolve employee conflicts effectively and timely
• Deploy the project Safety Plan and EH&S responsibilities to the team
• Carry out hazard and risk assessments (and analysis) for all tasks as per company policy and procedures

Qualifications

• Degree/Higher Certificate/Higher Diploma in Electrical or Electronic Engineering or related discipline
• Minimum 8 years of project/maintenance service experience for Degree holders
• Minimum 10 years of project/maintenance service experience for Higher Diploma/Higher Certificate holders
• Proven track record in managing and supervising a medium-size team in the related field of job-related activities and people management
• Proven track record on project management with a minimum of 7 years of experience
• Broad knowledge with hands-on experience on Honeywell systems/products or similar in the industry
• Good knowledge of computer systems, such as Microsoft Office Professional, Software Programming, Computer System Networking, etc., and supported with basic typing skills
• Strong broad knowledge of government regulations on building controls