Field Technician Manager

We are seeking a Field Technician Manager to drive the execution of FUCHS digital and service solutions under the Smart Services product line in the US. The successful candidate will work closely with Sales and Technical colleagues to understand customer needs and facilitate profitable service solutions in their territory, which includes Illinois and Ohio.

The Field Technician Manager will provide relationship management alongside Sales with multiple customers in their territory. This role is crucial to our growth strategy, requiring someone who will bring energy, enthusiasm, and a results-focused approach to meet our aggressive targets.

Key responsibilities include:

• Managing Smart Services accounts, including customer reporting and communication to ensure service performance meets customer expectations.
• Ensuring compliance of accounts with all service provision KPIs and divisional Smart Goals.
• Day-to-day management of service supervisors and technicians.
• Leading the development of new business opportunities with existing and new customers in Smart Service and Product solutions.
• Providing technical guidance related to onsite services.
• Assisting in hiring, onboarding, and training Service Technicians.
• Meeting and exceeding fiscal targets assigned in their territory.
• Cultivating strong team relationships that encourage team member development and retention.

To qualify, you will need:

• A Bachelor’s Degree in an Engineering discipline.
• Exceptional communication skills.
• Strong computer skills (MS Office).
• Intense customer service focus.
• Strong technical knowledge of industrial process operations (wastewater, wash systems, lubricants & lubrication).
• Ability to travel approximately 50%.
• Previous supervisory experience.

In return, FUCHS offers a competitive salary ranging from $95,000 to $110,000 per year, depending on experience and qualifications, along with a comprehensive suite of benefits. You can find detailed benefit information at https://fuchs.com/us/en/benefits.