Area Manager

As an Area Manager at Swiggy, you will lead a team of fleet managers to optimize operations efficiency and achieve performance targets.

Key responsibilities include:

• Leading and managing a large team, setting performance expectations and goals
• Liaising between implementation, operations strategy, and ensuring seamless order fulfilment, logistics, and customer experience
• Performing cost analysis, reporting, and managing schedules, quality initiatives, and process changes
• Designing and executing employee retention plans and making staffing and training decisions
• Improving systems, processes, and policies to support management reporting and business metrics
• Ensuring a disciplined fleet of delivery executives, resolving disputes, and maintaining a healthy work environment
• Supporting the design and rollout of pay-out structures that motivate and reward desired behaviours and performance
• Ensuring flawless delivery services, meeting or exceeding customer satisfaction ratings, and providing coaching and feedback sessions

The ideal candidate will have:

• A postgraduate degree with 4-6 years of experience in process design and operations implementation, preferably in logistics/supply chain management
• Strong operational, analytical, and numerical skills, with the ability to use data effectively
• Excellent leadership, time management, and communication skills, with experience managing blue-collar employees
• A passion for delivering a positive customer experience and maintaining composure in difficult situations