Description
We are seeking a Director of Wellness, Retail, and Club 1927 to start in January 2027 at Fairmont Sonoma Mission Inn & Spa, a luxury resort in California's Wine Country.
The successful candidate will oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership, ensuring service excellence and addressing operational needs.
Key responsibilities include:
- Developing and implementing the strategic vision for the Spa and wellness initiatives
- Leading innovation in wellness concepts and guest-centric programming
- Serving as the hotel's subject-matter expert on wellness trends
- Utilizing data-driven insights to exceed revenue goals
- Developing long-term plans for business growth and operational enhancements
- Driving departmental financial performance and inspiring a passionate team
- Partnering with Sales & Marketing to design promotions and events
- Fostering a culture of continuous improvement
- Maintaining a clean, safe, and welcoming environment
Requirements include:
- Previous experience as a director of a full-service luxury spa
- Extensive knowledge of spa operations, wellness treatments, and retail
- Degree or diploma in hospitality, business, or wellness-related field
- Demonstrated ability to drive financial performance and enhance guest satisfaction
- Familiarity with systems such as Book4Time, Opera, BirchStreet, and Microsoft Office
- Results-driven and adaptable with the ability to perform well under pressure
We offer a competitive salary range of $106,000 - 140,000 per annum, a comprehensive benefits package, and exclusive colleague perks.
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