Description
As the Head Receptionist at Soho House, you will lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. You will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times.
Responsibilities:
- Supervise and support the reception team in delivering consistent, high-quality service
- Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees
- Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
- Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
- Prepare daily reports and handovers for management, identifying any service or operational issues
- Build relationships with members and guests and communicate and red flags and positive feedback to management
- Train and onboard new reception team members, and conduct regular refresher sessions
- Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance
- Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency
Benefits:
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Requirements:
- Experience in luxury hospitality or private members clubs
- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment
- Previous supervisory or leadership experience preferred
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
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