Description
As a Digital Experience Manager, you will lead interaction with customer support, guide E-com Leads based on an executional plan, and optimize overall digital performance based on QCP and Global guidelines.
A typical day will include:
- Digital commercial customer planning
- Translating QCP into daily site activity plans across customer groups
- Optimizing digital performance
- Digital experience optimization
- Securing full funnel optimization of the holistic digital customer experience
- Planning analysis of sales performance, web analytics, user behavior, and A/B testing
- Reviewing results and conclusions of tests and actions
- Managing interaction with customer support
- Raising incidents with Global/Business Tech
- Planning digital execution with Commercial Manager and Commercial Lead
You will need:
- A Bachelor's degree in Business, Marketing, Economics, or a related field
- Deep understanding of digital channels and commercial implications
- Leadership capabilities, including effective communication skills and the ability to influence
- Strong analytical, planning, and communication skills
- Excellent communication skills, fluent in English and Spanish
- 5+ years of experience in eCommerce, preferably in fashion
- Experience within eCommerce with understanding of the total digital ecosystem and its synergies
- Experience leading cross-functional collaboration and influencing without formal authority
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