Desktop Support Team Lead

The Digital Sector at Leidos has a career opportunity for a Desktop Support Team Lead in support of the Air Force National Capital Region (AFNCR) IT Services program.

The Leidos Digital Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.

The AFNCR IT Services program provides comprehensive support services for information systems across the Department of the Air Force (DAF), including the United States Air Force (USAF), the United States Space Force (USSF), Headquarters Air Force (HAF), and Air Force District of Washington (AFDW), as well as other geographically separated units (GSUs) activities within the National Capital Region. The primary mission environment is centered at the Pentagon.

The Desktop Support Team Lead serves as a frontline technical and operational leader supporting the AFNCR IT Services program at The Pentagon. In this role, you will direct and mentor a small-to-medium-sized multidisciplinary team of desktop specialists and technicians dedicated to maintaining high availability and rapid issue resolution for Department of the Air Force (DAF) personnel across both the United States Air Force and the United States Space Force.

Key Responsibilities:

• Team Leadership & Operational Management
• Walkup Helpdesk Operations & Asset Management
• Routine Requirements & Pentagon Deployments
• Technical & Hands-On Escalation

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field with 4+ years of relevant IT end-user support experience; OR Master’s Degree with 2+ years of relevant IT end-user support experience
• Clearance: Must possess an active DoD Secret Security Clearance (adjudicated within the past 6 years) with eligibility to obtain higher levels if required
• DoD 8570/8140 Baseline: Current CompTIA Security+ CE (or equivalent IAT Level II baseline certification)
• Leadership Skills: Demonstrated experience leading, scheduling, and mentoring junior technicians, managing ticket queues, and handling customer escalations in a fast-paced enterprise environment
• ITSM Experience: Hands-on operational experience utilizing enterprise ITSM ticketing systems (e.g., BMC Remedy, ServiceNow)

Technical Proficiency:

• Solid expertise in Windows 10/11 enterprise desktop administration, Active Directory, and standard enterprise applications
• In-depth experience troubleshooting CAC/PKI authentication, DoD network environments, and secure communications tools
• Hands-on knowledge of Layer 1 network components (copper/fiber cabling, patch panels, SFPs) and fundamental networking concepts (DHCP, DNS, TCP/IP, VLANs)
• Work Schedule: Willingness to support occasional after-hours maintenance windows or VIP mission surge requirements, including participation in an on-call rotation as needed

Work Environment & Physical Demands:

• Physical Demands: Must be able to lift, move, unbox, and position IT equipment (monitors, desktops, docking stations, peripherals, and UPS units) weighing up to 40 lbs
• Mobility: Must be capable of traversing Pentagon rings, corridors, and secure spaces on a daily basis to support customer requirements
• Work Location: 100% onsite at the Pentagon, Arlington, VA, due to the classified and hands-on nature of the systems supported

Preferred Qualifications:

• Prior experience supporting the Pentagon, Headquarters Air Force (HAF), United States Space Force (USSF), or other Department of the Air Force (DAF) activities
• Familiarity with DISA Joint Service Provider (JSP) processes, network ticketing systems, and DISA software whitelisting workflows
• Professional certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA Network+/A+
• Proven track record supporting General Officers, Senior Executive Service (SES), and high-ranking military leadership
• Outstanding verbal and written communication skills with the ability to convey technical concepts clearly to non-technical users and executive leadership