Description
We are seeking an IT Application Support Analyst to join our team at Intermountain Health. The successful candidate will be responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle.
Responsibilities:
- Provide support to stakeholders through analysing and diagnosing problems to determine resolution
- Gather, validate, and translate technological requirements into design and development specifications
- Configure, test, install, implement, monitor, and maintain common and complex systems
- Document and recommend workflow changes and technical/functional designs needed to support business requirements
- Partner with external vendors to support related third-party applications
- Solve common issues, incidents, and problems according to agreed-upon service levels
- Serve as project manager for small to mid-size projects
- Collaborate with peers, internal and external stakeholders, and vendors
- Follow documentation and change management standards
- Participate in development of training and knowledge-based materials
- Configure and integrate electronic and mechanical hardware with software products
- Develop and understand business reporting needs for end-users
- Participate in on-call and command centre responsibilities
- Assist in developing and maintaining testing plans and scripts
- Attend and participate in team, project, and department meetings
Requirements:
- EpicCare Ambulatory Certification
- Experience supporting healthcare EHR
- Proficiency in Microsoft Office Suite programs
- Knowledge of system analysis and operating systems
- Skilled in assessing needs and determining the best approach
- Ability to read, analyse, and interpret general industry periodicals
- Ability to write correspondence and process documents
Preferred Qualifications:
- Bachelor's degree in information technology, healthcare, business, or related field
- Two years of work experience in a related area
- Additional relevant experience may substitute for lack of education
Benefits:
- Generous benefits package covering a wide range of programs
- Comprehensive benefits package including living healthy, happy, secure, connected, and engaged
Location: Lake Park Building, West Valley City, Utah Scheduled Weekly Hours: 40 Hourly Range: $32.42 - $51.08
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