End User Support Technician

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

The challenge:

• You will provide daily IT support and resolve technical issues for Manila-based employees efficiently.
• You will maintain and manage all end-user workstations, including checking, analysing, troubleshooting, and resolving PC hardware and software problems.
• You will deliver software and application support, installing, resetting operating systems, deploying applications, and configuring software across all departments.
• You will manage tickets in Jira and ServiceNow for both Manila Office and global tasks, ensuring timely responses and resolution.
• You will administer user accounts, creating, modifying, and removing Active Directory accounts, RTS accounts, and user access across instant messaging and business applications.
• You will support network connectivity and office printing infrastructure.
• You will set up, configure, and deploy workstations and devices for all departments.
• You will support IT security requirements, including password management, antivirus management, and endpoint protection.
• You will serve as the first point of contact for technical support across the business, resolving hardware and software issues promptly.
• You will manage day-to-day IT operations, including asset inventory and management, procurement coordination, and Active Directory administration.
• You will collaborate effectively with global IT and development teams to support our international operations.
• You will minimise business downtime by ensuring all reported issues are tracked, followed through, and resolved completely.
• You will work with Microsoft technologies, including Windows 10, Office 365, Azure, and Intune.
• You will use antivirus tools and IT asset management systems confidently.
• You will communicate clearly and professionally, take ownership of issues, and deliver consistent follow-up without requiring constant supervision.