Dermatology Pathway Coordinator

This is an exciting opportunity to join the wider Dermatology multidisciplinary team as a Band 4 Patient Pathway Coordinator, providing specialist administrative and pathway support across the service.

Working closely with clinical, nursing and administrative colleagues, the post holder will play a key role in coordinating the Dermatology-specific aspects of patient pathways, ensuring that investigations, results, treatment-related processes, clinical correspondence and onward actions are progressed appropriately and efficiently.

The PPC will work alongside the Patient Access and Scheduling teams, who manage the routine booking of new and follow-up appointments, with this role providing the additional specialist coordination required to support patients through more complex Dermatology pathways.

The post holder will act as an important point of contact for patients and clinical teams, proactively resolving queries, monitoring outstanding actions and inboxes within agreed timeframes, maintaining accurate patient information and escalating delays or concerns where appropriate.

The role requires excellent organisation, communication and problem-solving skills and provides an opportunity to make a direct contribution to the delivery of a responsive, well-coordinated and patient-centred Dermatology service.

Main duties of the job

To provide additional specialist administrative support across the Dermatology service, Patient Pathway Coordinators will work across two core pathway teams, while retaining flexibility to support the wider service as required.

One team will primarily support the Teledermatology pathway and Minor Operations (MOPs) coordination and scheduling, ensuring patients progress efficiently through these pathways.

The second team will provide dedicated support for systemic and biologic treatment pathways, nurse-led treatments and associated coding, working closely with the clinical and nursing teams to ensure pathway actions are completed accurately and promptly.

Benefits

• Competitive salary: £34,186 to £37,389 per annum
• Agenda for Change pay scheme
• Band 4 position
• Permanent, full-time contract

Requirements

• Experience of working in an office environment
• IT skills/Qualifications and competent use of Microsoft Word/Office/Excel
• High levels of personal and professional integrity, ready to support complex, confidential and sensitive issues
• Working in NHS or other similar health care environment
• Some experience of supervising or training staff
• Experience working with the RTT pathway (Routine & Cancer)

Desirable

• Experience working with a wide range of people
• Use of an Electronic Document Management (EDM) system

Education and Qualifications

• English and Mathematics GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.