Customs Brokerage Supervisor

We're not in the shipping business; we're in the information business. At Expeditors, you'll find professionalism, leadership, and a friendly environment that fosters an innovative, customer service-based approach to logistics.

As a Customs Brokerage Supervisor, you will:

People:

• Identify with and manage your team, developing and mentoring your second-in-command
• Allocate workloads to ensure smooth operations during peak activity or staff absence
• Ensure the team meets company standards of 52 hours of training per year per employee
• Support new hires in completing mandatory training within the first 6 months

Support the Manager:

• Participate in staff appraisals, at least once per year per employee
• Ensure all staff have job descriptions, clear expectations, and structured development plans
• Contribute to effective weekly department meetings
• Review department goals and business plans periodically with the team

Operations:

• Monitor compliance with regulations, internal policies, and procedures
• Understand department process flow and look for areas of improved efficiency
• Ensure customers' standard operating procedures are followed
• Utilize system reports to supervise operations effectively

Support the Manager in:

• Ensuring all Customs Authorizations are valid
• Monitoring undischarged Transit forms, duty deferment usage, and license/visa applications
• Meeting with local customs to discuss performance and developments

Customer:

• Make 5 calls per week for retention and sales
• Ensure new business is transitioned correctly
• Report all calls and activities in CRM

Finance:

• Follow up on customs guarantees and refunds
• Review and manage accounts receivable
• Ensure every account has a credit limit

Compliance:

• Promote compliance and diligence in following company policies and regulations
• Maintain a positive relationship with the Trade Compliance Manager

Culture:

• Proactively promote the company's 10 cultural attributes

Systems:

• Promote productivity tools and system improvements
• Be involved in suggesting system/process improvements

Qualifications:

• Minimum 3-5 years of Customs Broker's experience, including 1-2 years in a management level
• Proven supervisory attitude and good market/product knowledge
• Effective interpersonal skills and good computer skills (Excel, Word)