Customs Brokerage Agent

As a Customs Brokerage Agent at Expeditors, you will ensure the proper and timely movement and clearance of freight while providing exceptional customer service.

Key responsibilities include:

• Ensuring smooth and timely shipment process flow
• Accurate and timely data entry into the operational system
• Tracking and tracing shipments
• Providing proactive and clear communication to internal and external customers
• Ensuring accurate and timely client billing, including dispute resolution
• Understanding customer expectations to meet SOP and KPI requirements
• Ensuring compliance with company policies and external regulations
• Completing cross-training to support team coverage
• Professionally representing Expeditors to customers, service providers, and government agencies

Expectations include:

• Continually identifying areas to improve efficiency
• Embracing and adopting technology to optimize work completion
• Achieving 52 hours of training per year, including mandatory trainings
• Driving and developing customer relationships to exceed expectations
• Having a sense of urgency and being willing to offer solutions

The role requires knowledge of industry-specific qualifications, effective interpersonal skills, and good computer skills, including Excel, Word, and PowerPoint.

Technical skills required include:

• Strong understanding of software development principles
• Experience with automation platforms such as Power Automate
• Experience with Microsoft Copilot and M365 technologies
• Familiarity with data structures, APIs, integrations, and system architecture
• Basic understanding of AI, machine learning, LLMs, and prompt engineering
• Ability to troubleshoot technical issues independently

Business skills required include:

• Strong analytical and problem-solving abilities
• Ability to understand complex operational processes
• Experience translating business requirements into technical solutions
• Excellent communication and stakeholder management skills

Preferred qualifications include experience developing automations, leading cross-functional projects, and working in operations, logistics, finance, or enterprise shared services environments.

In terms of benefits, Expeditors offers:

• Paid Vacation
• Holidays
• Flexible Days
• Paid Sick Time
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement