Description
As a Customs Brokerage Manager at Expeditors, you will further develop the customs brokerage product in the marketplace through focus on operations, finances, sales, people, systems, and culture.
Key responsibilities include:
- Ensuring accurate classification instructions for all shipments
- Monitoring duty deferment usage and levels
- Managing license and visa applications
- Transitioning new business correctly
- Conducting two face-to-face calls per week for retention and sales
- Maintaining a positive relationship with the Trade Compliance Manager
- Promoting productivity tools and systems
- Auditing files in accordance with AEO
- Following up on refunds with customs authorities
- Managing customs systems
- Providing client reports and content for customer reviews
- Implementing new system changes and enhancements
- Reviewing and conducting staff appraisals and one-to-one meetings
- Assisting with goal setting and monitoring development
The ideal candidate will have:
- 3-5 years of customs brokerage experience
- Knowledge of Expeditors' policies and procedures, products, services, and systems
- Strong market and competition knowledge
- Good understanding of customs brokerage processes and systems
- Familiarity with customs legislation and regulations
- Effective interpersonal and communication skills
- Pro-active and strong organizational skills
- Fluency in English
- Proven negotiation and problem-solving skills
Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plans, life insurance, employee stock purchase plans, training and personnel development programs, growth opportunities, and employee referral programs.
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