Description
We're seeking a Customs Brokerage Logging Agent/Reception to join our team in Richmond, BC. As a key member of our Customs Brokerage department, you will ensure the proper and timely logging of incoming clearance documentation while providing exceptional customer service.
Major Responsibilities:
- Answer phone calls and manage transfers to appropriate departments
- Greet visitors and get them signed in according to Expeditors protocols
- Deliver exceptional customer service
- Ensure accurate and timely data entry into our operating system
- Receive shipment notifications
- Review documents and prioritize
- Ensure customer profiles are updated and current for assigned accounts
- Support operations where needed
- Meet company standards of 52 hours training per year
Qualifications:
- Excellent verbal and written communication
- Experience with word processing, spreadsheets, Windows, Outlook, and various PC-based software
- Willingness to learn and develop industry skills
- Sense of urgency
- Attention to detail
- Positive attitude and innate desire to help people
- Desire to work in a team environment
- Work with integrity
- Maintain a professional appearance
- Have confidence even in the face of intense challenges
- Be curious to learn and grow
- Adhere to the company's 10 cultural attributes
- Be resolute and results-oriented
Additional Information: Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plan, life and long-term disability insurance, RRSP retirement savings plan, employee stock purchase plan, and training and personnel development program.
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