Description
We take care of our employees, and they take care of our customers! Become a member of a global community!
The international logistics industry relies on Expeditors to keep global trade moving. With a focus on professionalism, leadership, and a friendly environment, we foster an innovative approach to logistics centred around customer service.
As a Customer Retention & Development Manager (CRDM), you will build a District Retention Program covering all existing customers in your district. You will work closely with product managers to develop product-level retention programs and facilitate monthly branch retention meetings.
Key responsibilities include:
- Developing and protecting consistent branch and service offerings
- Analysing customer revenue trends and communicating insights proactively
- Ensuring minimum call counts and reviews are completed according to district goals
- Building stronger customer relationships and growing revenue across multiple products and geographies
Requirements:
- Bachelor's degree or equivalent business qualifications
- At least four years of experience with Expeditors or in the industry
- Ability to create and articulate client business plans
- Management skills to organise and coach a team
- Demonstrated customer service skills and interpersonal skills
- Proficiency in Expeditors' operating systems, MS Excel, Visio, and Blueprint
- Fluent in English and Japanese, with native or near-native Japanese communication skills preferred
Benefits include:
- Paid vacation, holiday, and sick time
- Health plan: medical
- Life insurance
- Employee stock purchase plan
- Training and personnel development program
- Growth opportunities within the company
- Employee referral program bonus
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