Description
As an Agent - Air Import Customer Service at Expeditors, you will play a crucial role in ensuring smooth and timely freight process flow.
Responsibilities:
- Ensure accurate and timely data entry into the operating system
- Track and trace Air Import files as required
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are sent to customers or brokers for customs purposes
- Ensure accurate and timely client and vendor billing
- Interact with customers to arrange international shipments and meet customer service standards
- Contribute to maintaining strong relationships with vendors
- Meet compliance with regulations and internal policies
- Understand department process flow and look for areas of improved efficiency
- Meet KPI standards
- Provide overseas communications and respond to emails and requests
- Promote compliance with company policies and regulations
- Take up additional tasks as required
Qualifications:
- Diploma, Bachelor's Degree or equivalent
- At least 1-2 years of related working experience
- Understanding of transportation documentation and terms is a plus
- Good knowledge of computer and MS Office applications
- Good command of written and spoken English
- Effective interpersonal skills
- Pro-active and strong organizational skills
- Strong desire to learn
Benefits:
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
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