Account Manager

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As an Account Manager, you will own day-to-day operations for a strategic global technology customer: to keep GPS tracking devices deployed, stocked, and ready at every shipping location; to manage shipment exceptions and security escalations through to resolution; and to build the SOPs, onboarding, and process improvements that let the program scale across U.S. and international sites.

Key Responsibilities:

• Manage daily operations for a strategic global technology customer, supporting high-value shipments across U.S. and international locations.
• Coordinate GPS tracking device deployment and inventory, including replenishment, activation, installation requirements, and site readiness.
• Manage shipment exceptions and security escalations, working with operations teams, logistics providers, and customer stakeholders through resolution.
• Lead new shipper onboarding, including coordinating training, establishing processes, and ensuring teams are ready to execute.
• Develop and maintain customer-specific SOPs for device placement, shipment monitoring, escalation protocols, and operational procedures.
• Coordinate daily with customer stakeholders, warehouses, freight forwarders, carriers, shippers, and internal monitoring teams to address operational exceptions.
• Support pilots and new technology rollouts, including implementation, monitoring performance, gathering feedback, and documenting results.
• Review shipment, device, and inventory performance to drive process improvements.

QUALIFICATIONS:

• Strong ownership and accountability: proactively manages issues from identification through resolution with consistent follow-through.
• Operations-focused account management experience supporting complex, high-volume enterprise customers.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, locations, and workstreams simultaneously.
• Strong problem-solving skills with the ability to identify operational gaps and implement practical solutions.
• Excellent communication and stakeholder management skills across customers, operations teams, vendors, and internal teams.
• Comfortable managing time-sensitive escalations and coordinating rapid response and resolution.
• Process-oriented, with experience developing and implementing SOPs, operational workflows, training, and new-site rollouts.
• Logistics, supply chain, or transportation experience preferred, particularly within complex or high-value shipping environments.
• University degree or equivalent business qualifications.
• Minimum 3 years of Expeditors or industry experience.
• Proficient in MS Office and CRM software; comfortable working in shipment-visibility and tracking platforms.
• English language proficiency.

Additional Information: A successful candidate must pass Expeditors’ pre-employment background check.

Benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement