Customer Complaints Handler

We're looking for a Customer Complaints Handler to join our team at Bupa. As a Customer Complaints Handler, you'll be responsible for investigating and resolving customer complaints in a fair and timely manner.

You'll need to be able to empathise with customers and see things from their point of view, then compare what they've said to the evidence available to you. If we've done something wrong, you might need to apologise to a customer, pay a claim or offer some compensation – and you'll be responsible for choosing the right option.

Once you've finished investigating, you'll speak to customers on the phone to deliver your resolution and follow up with a letter to confirm the details.

Key Skills / Qualifications needed for this role:

• Past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators
• Excellent communication skills – both verbal and written
• Good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively
• Ability to manage your own workload and prioritise your cases

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts