Critical Logistics Services Coordinator

As a Critical Logistics Services Coordinator at Expeditors, you will ensure the timely and accurate movement of freight and information, providing exceptional customer service within the CLS Department.

Responsibilities:

• Ensure smooth and timely freight process flow, focusing on time-critical cargo shipments.
• Accurately and timely enter data into the operational system, processing AWBs and BLs.
• Track and trace export and import files and reporting.
• Utilize operational workflows on a daily basis.
• Communicate arrival notices to customers and overseas offices in a timely manner.
• Ensure accurate and timely client and service provider billing.
• Interact with customers to arrange international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers.
• Meet compliance with internal and external regulations, completing EEIs as required.
• Understand department process flow, identifying best practices to improve operational efficiency and productivity.
• Ensure all customers' standard operating procedures are in place and updated.
• Meet KPI standards in accordance with the company's procedures.
• Provide overseas communications and timely responses to emails and phone requests.
• Perform basic warehouse functions, including manual or machine-operated cargo handling, labeling, and loading/off-loading.

Qualifications:

• Availability for rotating/scheduled after-hours, overnight, and weekend shifts.
• 1 year+ related experience and/or training, specifically in AOG and airspace industries.
• Understanding of air documentation processes and air shipments flow.
• Experience in international and domestic routing and dispatching.
• Effective interpersonal skills, with proven abilities to listen, comprehend, and communicate clearly.
• Pro-active, strong organizational skills, and detail-oriented with a sense of urgency.
• Good computer skills (Excel, Word, PowerPoint) and general capacity to operate computer equipment.
• Professional efficiency in English; knowledge of Spanish and Portuguese is beneficial.
• Ability to lift boxes up to 50 LBS and operate a forklift and other warehouse equipment.

Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental, and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program