VP, EMEA Customer Operations & Logistics

HP is advancing a major supply chain transformation to become more agile, digitally enabled, resilient, and customer focused. The Vice President, EMEA Customer Operations and Logistics will lead Customer Operations and Logistics across a diverse region spanning mature and emerging markets, multiple routes to market, complex regulatory environments, and varied customer expectations.

The organization owns the post-sales Order-to-Cash lifecycle across EMEA, from order management and customer execution through transportation, delivery, invoicing, and issue resolution. The successful executive will oversee a highly outsourced logistics ecosystem while modernizing the operating model, strengthening regional service and cost performance, and creating consistent execution across countries and sub-regions.

This is a transformation mandate, not a maintenance role. The leader will integrate physical operations with digital innovation, simplify regional complexity, improve resilience, and build scalable capabilities that support growth while maintaining business continuity and a differentiated customer experience.

Key Responsibilities

• Lead all aspects of EMEA Order-to-Cash operations, including order management, customer operations, logistics, transportation, delivery, invoicing, and operational issue resolution.
• Define and execute the EMEA customer operations and logistics strategy in alignment with global supply chain priorities and country and market requirements.
• Drive regional network optimization, including distribution-center footprint, transportation flows, cross-border movements, inventory positioning, final-mile models, and regional fulfillment strategies.
• Oversee a highly outsourced logistics network through strong governance, strategic supplier management, contract performance, service-level management, cost discipline, and continuous improvement.
• Modernize logistics and customer operations through Transportation Management Systems, automation, advanced analytics, end-to-end visibility, AI-enabled workflows, and agentic solutions.
• Create greater standardization across EMEA while appropriately addressing market, customer, regulatory, customs, tax, trade-compliance, data-privacy, and language requirements.
• Strengthen operational resilience through scenario planning, business continuity, risk management, capacity planning, and proactive mitigation of geopolitical, labor, carrier, customs, and infrastructure disruptions.
• Partner closely with EMEA Sales, Finance, Procurement, Planning, Global Trade, Tax, Legal, IT, and Customer Support to improve the customer experience and business outcomes.
• Serve as the executive face of EMEA Customer Operations and Logistics with strategic customers, distributors, channel partners, and logistics providers.
• Balance customer service, logistics cost, cash, inventory, and operational performance while supporting growth and reliable revenue execution.
• Build, develop, and mentor a high-performing, inclusive, and geographically distributed leadership team with strong succession pipelines and clear accountability.
• Champion a culture of urgency, ownership, simplification, continuous improvement, operational excellence, and fact-based decision making.

Experience and Professional Qualifications

• 15+ years of progressive leadership experience in supply chain within large, complex, multinational organizations.
• Significant experience leading across EMEA or another highly diverse, multi-country region, including mature and emerging markets and multiple routes to market.
• Demonstrated success engaging senior executives, strategic customers, channel partners, distributors, employee representatives where applicable, and external providers.
• Strong financial and business acumen, including cost-to-serve, productivity, working capital, investment prioritization, and business-case ownership.
• Bachelor's degree or equivalent experience required; advanced degree in supply chain, engineering, operations, or business is preferred.
• Fluency in English required; additional EMEA languages are advantageous.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave