Critical Logistics Services Agent - Coordonator transport

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The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position: Ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department.

Major Duties and Responsibilities:

• Operations:
• Understand department process flow, constantly looking for areas of improved efficiency.
• Interact with customers in arranging their international shipments and ensure smooth and timely freight process flow.
• Be proactive and find solutions for customers, keeping them advised during and after shipment processing and offering alternative solutions where required.
• Contribute to maintaining good relationships with suppliers.
• Monitor compliance with regulations, internal policies, and procedures.
• Ensure all customers' standard operating procedures are followed.
• Follow department process flow and look for best practices to improve operational efficiency and productivity.
• Create and update DLSOPs.
• Escalate issues to Management when necessary.
• Participate in the transition of new customers if necessary.

• Order receipt / Quoting:
• Receive shipment orders from customers and acknowledge within required timeline.
• Prepare, present, and manage pricing/quoting process.

• Shipment processing:
• Execute bookings on behalf of the customer using the appropriate booking tools.
• Execute routing of the shipment and update the operational system as needed.
• Arrange pickup of the freight, including communication with the service provider.
• Prepare and edit transport documents and ensure accurate and timely data entry into the operational system.
• Prepare and submit export customs documents/declarations using Customs systems.
• Complete DG check list of all DG files prior to delivery to the airline.
• Daily contact with airlines and trucking companies.

• Follow-up & measurement:
• Ensure follow-up of CLS shipments and delivery once customs cleared.
• Maintain communication with destination branches and customers throughout the entire shipment movement.
• Use tracking and visibility tools, execute reporting if any delays.
• Track key performance indicators (KPIs) and ensure visibility with customers.
• Prepare dashboards and analyses for evaluations/meetings.

• Sales:
• Support the supervisor/manager.
• Provide pricing alternatives, routing solutions, and technical assistance to customers.
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing.
• Participate in retention calls.

QUALIFICATIONS:

• 1 to 2-year related experience and/or training; or equivalent combination of education and experience.
• Good market and product knowledge.
• Effective interpersonal skills.
• Experience in handling hot shipments.
• Understanding of air and brokerage documentation process.
• Pro-active, strong organisational skills.
• Good computer skills (Excel, Word).
• IATA certification (preferred).
• DG certification (preferred).
• Fluent in English.

ADDITIONAL INFORMATION:

• Critical Logistics Service is a 24/7/365 operation.
• Working time unevenly, according to the monthly timetable.
• Rest days will be granted.
• Working hours may be modified.
• Night and weekend shifts incentives in addition to monthly salary.
• Expeditors offers excellent benefits, including meal tickets, medical health plan, life & accidents insurance, day off for birthday, extra vacation days, free shuttle service, employee stock purchase plan, employee referral program bonus, learning & development program, LinkedIn learning free access, and growth opportunities within the company.