Creative Project Manager

The Creative Project Manager role is part of the Services team at Mastercard, which provides cutting-edge services to help customers grow. You will own the day-to-day management of creative projects from brief to delivery, ensuring timelines, scope, and quality standards are met.

Responsibilities:

• Track and manage project budgets, timelines, and resourcing plans, escalating issues proactively to senior leads.
• Lead client communication on project-level matters, responding to requests and maintaining clarity on deliverables and timelines.
• Develop and manage creative project briefs, translating client needs into clear direction for creative teams.
• Coordinate across creative, strategy, and production teams to drive delivery and maintain momentum.
• Monitor project progress, manage dependencies, and flag risks early to keep work on track.
• Run multiple projects in parallel, operating confidently in a fast-paced agency environment.
• Prepare and deliver regular project status updates and reporting for internal stakeholders and clients.
• Champion strong organizational practices and effective use of project management tools across the team.

Requirements:

• Minimum 8 years of experience in creative services, account, or project management roles, ideally at Account director level, within advertising or creative agencies.
• Proven ability to manage complex projects end-to-end, with strong organizational and multitasking skills.
• Experience working with multidisciplinary teams across creative, strategy, and production.
• Confident in briefing creative teams and maintaining clear project direction from kick-off through delivery.
• Comfortable managing client relationships at a day-to-day level with professionalism and clarity.
• Able to work independently, problem-solve on the fly, and perform well under pressure.
• Strong written and verbal communication skills in English.
• Bachelor's degree or equivalent.
• Willingness to travel as required.