Description
We are seeking a Coordinator to deliver on audit and control measures for the Investment Retirement Planners Compensation program.
Responsibilities:
- Conduct verification for individual investment transactions to ensure compensation is correctly processed in accordance with process and policy.
- Achieve daily process volume targets while meeting quality expectations related to completeness and accuracy.
- Deliver an exceptional partner experience by researching and responding to compensation related queries and issues raised.
- Act as a team player and contribute to continuous improvement, productivity and process execution risk mitigation through idea creation and collaboration.
Requirements:
- Experience working in a service operations environment (achieving volume targets while maintaining quality standards).
- Problem solving capabilities and a proven ability to simplify the complicated.
- Ability to adapt to process and program/policy changes.
- Ability to foster strong working relationships with internal and external business partners; customer service oriented.
- Operates efficiently within a framework of deadlines, task priorities and adjustments to work schedules in order to meet business targets.
- Excellent written and verbal communication skills.
Nice to have:
- Familiarity with RBC technological platforms (IRPCM, DocuNet, IRIS, Sale Platform, etc.).
- Understanding of Home Equity Finance products and transaction types.
- Experience with process audit and controls.
What's in it for you?
- A collaborative, high-performing team culture within Wealth Marketing Canada.
- Direct exposure to the digital marketing ecosystem supporting hundreds of advisor websites nationwide.
- Opportunities to build deep expertise in web content management, SEO, and digital compliance within a regulated financial services environment.
- Clear pathways for growth and the chance to take on progressively greater accountabilities.
- Competitive total compensation package, including discretionary bonus and comprehensive benefits.
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