Concierge

Join Fairmont Heritage Place, Franz Klammer Lodge, in the heart of Telluride, Colorado, as a Concierge. This seasonal, full-time role involves providing exceptional service to guests, personalizing their experience, and maintaining a strong presence in the Club Room. You will assist guests with lodge facilities, address concerns promptly, and perform basic bartending duties.

Responsibilities:

• Assist guests with lodge facilities in an informative and helpful manner
• Personalize each guest's experience by providing a professional, friendly, and engaging welcome
• Maintain a strong presence in the Club Room as an ambassador of the property and brand, delivering exceptional service
• Address guest concerns promptly, ensuring proper documentation and communication with the appropriate departments
• Perform basic bartending duties

Qualifications:

• A strong ability to focus on guest needs while remaining calm, courteous, and professional at all times
• Excellent interpersonal and problem-solving skills
• The ability to perform effectively under pressure in a fast-paced environment
• Strong communication skills with a polished and professional presentation
• Flexibility to work a variety of shifts, including weekends, holidays, and both morning and evening hours
• A collaborative mindset with the ability to work cohesively as part of a team
• Proficiency in Microsoft Windows applications; previous experience with a Property Management System is preferred

Benefits:

• A wonderful work-life balance with incredible access to the outdoors just steps from the Lodge
• Seasonal full-time employment with potential offseason opportunities
• Options for medical, dental, vision, disability, and life insurance, as well as a 401(k)
• An incredible team culture with meaningful engagement opportunities
• Employee benefit card offering discounted rates at Accor properties worldwide
• Access to learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the global network
• The ability to make a difference through Corporate Social Responsibility initiatives, such as Planet 21