Compliance Coordinator (Customer onsite)

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The international logistics industry relies on companies like Expeditors to keep the world moving. With a focus on professionalism, leadership, and a customer service-based approach, we're looking for a Compliance Coordinator to join our team.

Job Summary: The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide, ensuring legal compliance and providing import/export administration and control within rules and regulations.

Key Responsibilities:

• Build customer relationships and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Monitor and manage ticketing system for customs compliance requests and resolve quickly
• Ensure 100% adherence to laws, regulations, corporate policy, customer policies, and requirements
• Verify and review shipping documents and commercial invoices for import and export customs purposes
• Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements
• Advise customers on import and export restrictions and customs-related matters
• Track operational metrics and meet SLAs
• Escalate issues and keep management up-to-date with work orders
• Identify gaps in current processes and procedures and suggest opportunities for improvement
• Stay up-to-date on regulatory requirements and procedures governing the import and export of goods

Personal Development:

• Meet company standards of 52 hours training per year per employee
• Attend training classes when required
• Complete mandatory training when required

Qualifications:

• Bachelor's degree or equivalent working experience
• 1-3 years related experience in customs compliance operations, import or export operations preferred
• Understanding of international trade and customs regulations, incoterms, and impacts to supply chain
• Knowledge of international air and ocean transport logistics processes
• Excellent customer service skills, including negotiation and communication
• Risk-sensitive, with ability to recognize potential problems
• Excellent communication and interpersonal skills
• Self-starter with ability to triage and prioritize tasks in a fast-paced environment

Benefits:

• Pay commensurate with experience
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental, and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Education Program