Collateral File Management Role

In this role, you will be responsible for the management, security, and integrity of all collateral files, as well as provide support for routine non-complex data entry and online input transactions.

Your activities will include:

• Filing and retrieving files
• Pulling files for re-registration of MBS
• Preparing files for new collateral
• Boxing new loans for archival
• Filing insurances, mortgages, and CMAR queries
• Ensuring fulfillment of requests in a timely manner with an emphasis on throughput/accuracy and repetition

Responsibilities:

• Provide consistent service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements
• Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to correct for clients with a focus on timeliness
• Identify and recommend solutions to recurring errors and servicing gaps to Reporting Officer
• Take ownership of client concerns, building ownership and accountability at the first point of contact and referring to manager where required
• Identify and recommend service improvements/enhancements to Reporting Officer
• Support revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures
• Exercise due diligence in following operational risk policies, procedures, standards, and guidelines

Requirements:

• Bank's minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics
• Ability to multi-task and adjust to the demand/needs of clients and service partners
• Ability to work in a fast-paced environment
• Attention to detail with strong organisational skills
• Solid understanding and ability to navigate through a variety of bank applications to complete incoming work
• Excellent teamwork mindset

Benefits:

• Leaders who support your development through coaching and managing opportunities
• The advantage of working with a dynamic, collaborative, and high-performing team where initiative and hard work are recognised and rewarded
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities