Senior Contract Manager

The Senior Contract Manager serves as a strategic contracting advisor responsible for leading complex contract negotiations, managing high-value and high-risk supplier agreements, and driving contracting excellence across assigned business categories.

This role partners closely with Category Management, Strategic Sourcing, Legal, Compliance, Risk Management, Finance, and business stakeholders to develop commercial contracting strategies that balance risk, speed, value, and operational needs.

Key Responsibilities

• Strategic Contract Leadership
• Lead negotiation and execution of highly complex agreements, including Master Service Agreements (MSAs), Statements of Work (SOWs), software and SaaS agreements, technology licensing agreements, business process outsourcing agreements, professional services contracts, and healthcare-related supplier agreements.
• Develop and execute contracting strategies aligned with enterprise business objectives.
• Serve as lead negotiator on high-value, high-risk, and executive-level supplier engagements.
• Advise stakeholders on contractual, commercial, operational, and risk implications of supplier relationships.

• Contract Lifecycle Management
• Manage contracts through the full lifecycle, including intake, drafting, negotiation, execution, governance, renewal, amendment, and termination.
• Ensure adherence to enterprise contracting policies, approval requirements, and Delegation of Authority guidelines.
• Drive timely contract execution while maintaining appropriate risk controls.
• Identify and mitigate contractual risks, obligations, and performance gaps.

• Stakeholder Engagement
• Serve as the primary contract management advisor for assigned categories and business functions.
• Build trusted relationships with senior leaders, category managers, sourcing professionals, legal counsel, and suppliers.
• Participate in supplier strategy discussions and complex sourcing initiatives.
• Translate business requirements into practical contractual solutions.

• Risk Management and Governance
• Partner with Legal, Privacy, Compliance, Information Protection, Cybersecurity, and Risk teams to address regulatory and contractual requirements.
• Identify emerging contractual risks and recommend mitigation strategies.
• Support audits, regulatory reviews, and internal governance activities.
• Promote consistent contract governance practices across the organization.

• Leadership and Team Development
• Provide guidance and mentoring to Contract Managers and contract management associates.
• Support onboarding, knowledge sharing, and capability development initiatives.
• Assist the Associate Director in establishing best practices and operating procedures.
• Lead special projects and enterprise-wide process improvement efforts.

• Vendor Partner Oversight
• Provide day-to-day guidance and quality oversight for outsourced contract management resources.
• Review work product for quality, consistency, and policy compliance.
• Drive continuous improvement initiatives with vendor partners.
• Support operational governance and performance management activities.

• Operational Excellence
• Leverage contracting technologies and workflow tools to improve efficiency and visibility.
• Identify opportunities to automate or standardize contracting activities.
• Track and report on key operational metrics such as contract cycle time, renewal completion, stakeholder satisfaction, contract quality, and workload management.
• Contribute to enterprise transformation initiatives involving contract lifecycle management technologies and process redesign.

Key Attributes and Measures of Success

• Strong analytical, problem-solving, business, and communication skills.
• Ability to manage multiple complex negotiations and priorities.
• Proficiency in Microsoft Office and contract lifecycle management systems.
• Experience in regulated or compliance-driven environments.
• Passion for improving customer and business outcomes.
• Successfully negotiate and execute complex enterprise agreements.
• Reduce contract cycle times while maintaining risk controls.
• Improve stakeholder experience and satisfaction.
• Ensure high-quality, compliant contract execution.
• Serve as a trusted advisor to business leaders and procurement partners.
• Mentor and strengthen the broader contract management team.
• Drive measurable improvements in contracting processes, governance, and technology adoption.

Required Qualifications

• Bachelor's degree.
• 7+ years of progressive experience in contract management, procurement, strategic sourcing, legal operations, supplier management, or a related field.
• Demonstrated experience independently negotiating complex commercial agreements.
• Strong understanding of contract law principles, commercial terms, and negotiation strategies.
• Experience managing supplier contracts across multiple categories and stakeholders.

Preferred Qualifications

• Master's degree, MBA, JD, or related advanced degree.
• Healthcare, managed care, or healthcare services industry experience.
• Experience supporting enterprise procurement, sourcing, or supplier management organizations.
• Experience with Icertis, Coupa, Zip, Ariba, or similar procurement and contract management platforms.
• Contract Management certification (NCMA, IACCM/WorldCC, CPCM, CFCM, or equivalent).
• Experience leading outsourced or global contract management teams.
• Experience supporting large-scale digital transformation initiatives.
• Experience with AI capabilities with contract life cycle.

Additional Information

• This role is fully remote within the U.S.
• In this role, you will report to the Director of Procurement.
• In this role, you will not have any travel.
• You will be an individual contributor in the role with no direct reports.

Work at Home Requirements

• To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40

Pay Range

• $104,000 - $143,000 per year

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.