CLS Logistics Agent

As a CLS Logistics Agent at Expeditors, you will provide dedicated operational support to assigned strategic customer accounts within the Critical Logistics Services (CLS) department.

The primary focus of this role is the accurate and timely creation of FedEx shipping labels, proactive shipment tracking, and exception management for small package and parcel movements.

Key responsibilities include:

• Generating, verifying, and processing FedEx shipping labels for assigned accounts
• Proactive track-and-trace of all in-transit shipments
• Initiating and following up on FedEx traces, claims, and service recovery actions
• Retrieving and validating proof of delivery (POD) records
• Preparing and distributing daily and shift-end shipment status reports
• Maintaining accurate, real-time milestone updates in company systems and customer-facing portals
• Auditing FedEx billing against quoted rates
• Compiling volume, on-time performance, and exception data
• Serving as the primary point of contact during assigned shift hours
• Providing backup label, manifest, and tracking support during volume surges or Coordinator absences

This position supports extended-hours coverage and works in close coordination with CLS Coordinators, Leads, and the CLS Supervisor.

The ideal candidate will have:

• High school diploma or GED required; associate degree or coursework in logistics, supply chain, or business preferred
• 1+ year of experience in logistics, parcel/small package operations, customer service, or data entry preferred
• Strong attention to detail and accuracy in high-volume, deadline-driven data entry
• Proficiency with Microsoft Office (Outlook, Excel) and ability to learn carrier and transportation management systems quickly
• Clear, professional written and verbal communication skills
• Ability to work the assigned shift consistently

Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plan, life insurance, employee stock purchase plan, training and personnel development program, growth opportunities, and employee referral program bonus.