Channel Sales Support Agent

The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person,making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe.

This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.

Responsibilities

Support & relationship-building

• Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with independent contractor sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance

Coordination & problem-solving

• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed

Operations & administration

• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for UK and Europe sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

Requirements

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics

Preferred Qualifications

• Experience working with self-employed contractors, distributors, sellers, or channel partners

Work Environment

• Location: Remote-first (office optional)
• Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required)
• Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events)
• Equipment: Computer, headset, and necessary software provided