Café Coach - Georgetown

As a Café Coach at Capital One, you will empower others and lead high-performing teams in a vibrant, welcoming hub.

In this role, you will act as a trusted mentor and strategist for a team of Café Ambassadors, focusing on building a community and bringing Capital One's mission to life.

The Perks We provide a comprehensive benefits package designed to fuel your journey, including:

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• Fit check? Covered. We’ll hook you up with our signature Threads line - our treat
• Custom beverage while working
• And much more!

What You’ll Actually Do

• Cultivate "Every Customer, Every Time": Coach your team to measure success by the depth and quality of human connection.
• Lead through Behavioral Coaching: Create a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team.
• Bring the Capital One Brand to Life: Coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values.
• Lead with an Owner’s Mindset & Drive Continuous Improvement: Approach the Café with a franchise ownership attitude and a forward-thinking mindset.
• Anchor a Well-Managed Operation: Oversee daily operational routines, safeguard customer privacy, and ensure strict adherence to Capital One’s policies.
• Empower De-escalation & Resourceful Problem-Solving: Coach and empower Café Ambassadors to be strong, independent problem solvers.
• Embrace Digital Innovation & Simplify the Complex: Coach your team on how to help guests easily navigate our mobile and online banking experiences.
• Drive Purposeful Community Impact: Guide your team as they host events and build relationships, ensuring all local engagement aligns seamlessly with Capital One’s established programs and strategic community partnerships.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Customer, Retail, or Financial Services experience
• At least 1 year of People Management experience or 2 years Retail Bank Experience

Preferred Qualifications

• Bachelor's Degree
• 3+ years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience