Business Systems Analyst - Workday Time Tracking & Absence Management

We are seeking a Business Systems Analyst to join our People Technology team in London. This is a full-time, hybrid role that involves supporting and evolving our Workday Time Tracking and/or Absence Management modules.

The successful candidate will be responsible for:

• Owning Workday Time and Absence Configuration, including gathering and documenting requirements, configuring Time Tracking and/or Absence Management, and supporting changes driven by new business needs
• Delivering robust change and release management, including building and maintaining functional designs and configuration workbooks, developing and executing unit, integration, regression, and UAT test scripts
• Partnering across People, Payroll, and Technology to validate time and absence data feeds into pay calculations and support integrations with workforce-management tools, time clocks, scheduling tools, and absence vendors
• Providing Tier 2 production support, including investigating and resolving escalated technical and configuration issues
• Improving the employee experience by analysing recurring support issues, identifying root causes, and recommending proactive configuration fixes or process improvements
• Building capability and confidence by creating and maintaining technical documentation, job aids, and training materials

The ideal candidate will have:

• Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management
• A solid understanding of Workday business processes, security groups, and calculated fields as they relate to Time Tracking and Absence
• Experience gathering requirements, writing functional specifications, and translating them into configuration
• Experience designing and executing test scripts, coordinating UAT, and completing regression testing
• Strong troubleshooting skills, with experience investigating and resolving complex configuration, business-process, and integration issues in a Tier 2 support environment
• Experience using a ticketing system such as Jira, and the ability to balance project priorities with production-support requests
• Clear, confident communication skills with technical and non-technical stakeholders