People Business Partner

We’re looking for a People Business Partner to act as a trusted advisor to our UK Equity Shops, aligning business goals with people strategies. You’ll partner with Operations leaders to drive engagement, talent development, well-being, and organisational effectiveness.

Responsibilities:

• Build strong relationships with the Head of Operations and Operations Managers, acting as a trusted advisor to develop and deliver people strategies that drive business performance and support operational objectives.
• Partner with the Operational leadership team to foster a high-performance culture, embedding accountability for both the ‘How’ and the ‘What’ across all levels of operations.
• Coach and upskill leaders to effectively manage performance, ensuring high standards are maintained through robust performance coaching, development and intervention where required.
• Monitor, analyse and report on key people metrics, including turnover, absence, performance and engagement, identifying trends, risks and opportunities, and driving data-led actions to improve business outcomes.
• Ensure a consistent and fair approach to performance management, recognising and rewarding high performance while addressing underperformance effectively and in line with company policies.

Talent:

• Use insights and analytics to support the Operations leadership team to shape workforce planning and decision-making.
• Optimise succession in our shops maintaining a clear, simple view of "ready now/ready soon" talent from Leader → Assistant Managers (Ams) → General Managers (GMs), including cross-training needs and development actions.

Engagement & Culture:

• Analyse engagement and pulse survey results; create actionable plans that drive meaningful improvement within your region.

Employee Relations:

• Oversee management of complex and sensitive ER cases including investigations, disciplinary matters, grievances, absence, capability and appeals within your region. ensuring early, fair, and compliant resolution.

What success looks like:

• Early retention: Successful Starts (Stay employed on the first 3 months since joining at 75% or above, with recovery plans for shops materially below target.
• Retention: Annualised shop turnover below 50%, progressing towards 45% for frontline roles and reducing high-turnover hotspots.
• Attendance: Rolling sickness at 7.0 days or fewer per employee, supported by accurate recording and consistent manager action.

Benefits:

• A Gold Card! That means when you’re in the office, your food and drinks are on us. And when you’re not, you get 5 free drinks a day and 50% off everything else
• 33-38 days of annual leave (increasing with service)
• Free private medical aid cover – with the option to add a loved one
• 4-5% pension contribution (increasing with service)
• Life assurance at 3x your annual salary

Requirements:

• HR/People Partnering in QSR/retail/hospitality or similar high-volume, multi-site environment.
• Strong ER/Policy grounding with UK employment law; comfortable with complexity and pace.
• Data-driven and pragmatic: can translate dashboards into store-level actions that managers use.
• Excellent relationship skills: able to influence Ops leaders and keep things simple.
• Clear, inclusive communication spoken and written.