Brokerage Agent, Exports / Ejecutivo de Cuenta, Exportacion

We're seeking a Brokerage Agent, Exports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.

Key Performance Indicators:

• Monitor employee satisfaction
• Complete 52 hours of training per year (4.33 hours per month)
• Complete all mandatory training on time
• Achieve consistent high-level performance in Operational Product Audit (OPA) results
• Create DXR within 1 hour of current DXR (email)
• ECS within 6 hours after DXR event
• DXS within 2 hours after ECS event
• ARI within 24 hours after RLS

General Responsibilities:

• Be an example and teach our culture, mission, and objectives
• Follow the 10 Critical Success Factors
• Contribute to building a functional relationship and healthy work environment, promoting teamwork and departmental cohesion
• Comply with the Dress Code Policy
• Complete the New Hire curriculum and Billing Certification
• Take ownership of your development, prepare, track, and execute your personal development goals

Operations:

• Comply with company controls, policies, procedures, and processes, including credit policy
• Understand and ensure compliance with Billing SOP expectations, updating when necessary
• Participate in meetings when required
• Ensure accurate and timely capture of entries with applicable codes, tracking types, and events
• Ensure accurate and timely client billing
• Use Expeditors systems and tools effectively
• Respond to emails within 1 hour and professionally
• Maintain high levels of compliance with applicable client requirements and stay updated on regulatory developments
• Meet KPI standards according to company procedures (OPS)
• Contribute to operational effectiveness and meet District Excellence metrics for your product
• Escalate details to Lead, Supervisor, or Operations Manager when necessary

Health and Safety:

• Report any unsafe conditions or incidents to the Health and Safety Representative immediately

Finance:

• Monitor timely and accurate shipment billing
• Monitor correct and timely billing of references
• Constantly monitor and work to avoid monetary losses