Description
We are seeking an Associate Operations Representative to join our team in Saanich, British Columbia, Canada. As an Associate Operations Representative, you will be responsible for processing routine data entry and online input of transactions, using basic understanding of products and processes in a production environment.
Responsibilities:
- Provides consistent service within established Client Service Commitments
- Ensures all documents are examined for completeness and accuracy
- Identifies and recommends solutions to recurring errors and servicing gaps
- Exercises due diligence in following operational risk policies, procedures, standards, and guidelines
- Ensures all authorities are adhered to, reviewed, and understood
- Takes personal accountability for high achievement and actively participates in coaching opportunities
- Demonstrates six Principles of Problem Resolution
Requirements:
- Ability to lift 50 pounds
- Availability 5 days a week, working a variety of shifts between 6:00 am - 4:00 pm
- Position is required to cover vacation and peak volumes
- Ability to work on tight timelines and high volumes of work in production environment
- Numeric keyboard skills is a must
Nice to Have:
- Achievement Motivation
- Cash Handling Experience
- Team Player
Job Skills: Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
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