Operations Manager

We are seeking an Operations Manager to lead our team and drive business operations. As an Operations Manager, you will be responsible for managing day-to-day business operations, leading a team of up to 150 FTE, and reporting to the Sr. Operations Manager.

Responsibilities:

• Manage client relationships and serve as the point of contact on a day-to-day basis
• Provide updates on performance and present in business reviews
• Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge
• Manage shrinkage to meet company goals and expectations
• Ensure KPIs are met consistently and solve business problems through innovation
• Scale operations, drive performance management, and foster employee retention
• Interview Team Leads and promote department culture
• Multitask and manage multiple clients simultaneously
• Ensure accountability and compliance with safety and health management systems
• Define and allocate financial and technical resources
• Collaborate in the development of activities for the prevention of work accidents and occupational diseases

Requirements:

• Previous experience in financial services/fintech industry is preferred
• Two plus years of managing supervisors in a call center environment
• Two plus years of client management experience
• Bachelor's degree in business administration or management
• Excellent communication and presentation skills

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. The salary range for this position is $117,000.00 - $175,000.00 per year.