Operations Manager

We are seeking an Operations Manager to join our team at TaskUs. As an Operations Manager, you will be responsible for managing the day-to-day business operations, reporting to the Sr. Operations Manager. You will need to have advanced finance knowledge, specifically in billing and invoicing, and be responsible for managing client relationships and providing updates on performance.

Key responsibilities include:

• Managing day-to-day business operations and reporting to the Sr. Operations Manager
• Advanced finance knowledge: Billing, invoicing
• Managing TaskUs client relationships and being the point of contact on a day-to-day basis
• Providing updates on performance and presenting in business reviews
• Working closely with team leaders and teammates to ensure they are equipped with the skills and knowledge necessary to succeed
• Managing shrinkage to meet company goals and expectations (10%)
• Teammate engagement planning and execution skills with and without a budget
• Interviewing Team Leads and promoting department culture
• Multitasking and managing multiple clients at the same time
• Ensuring accountability of delegated responsibilities in the safety and health management system
• Defining and allocating financial and technical resources and personnel necessary for the design, implementation, review, evaluation, and improvement of prevention and control measures
• Ensuring compliance with current legal requirements applicable to the OSHMS
• Adopting effective provisions for the management of hazards and risks of workers and/or contractors, equipment, and facilities
• Collaborating in the development of activities for the prevention of work accidents and occupational diseases
• Guaranteeing and allowing the participation of workers and their representatives
• Informing workers and/or contractors, representatives before the COPASST, and evaluating recommendations
• Ensuring training of workers in occupational health and safety aspects
• Informing the COPASST and Coexistence Committee of new developments that may affect the correct performance of the OSH Management System
• Ensuring compliance with established OSHMS programs and plans
• Reviewing the OSHMS at least once a year
• Maintaining communication with personnel to know their needs in terms of Occupational Safety and Health
• Ensuring the use and maintenance of personal protective equipment
• Allowing participation in activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or organization in OSH aspects
• Setting an example in complying with all Safety Standards and procedures
• Properly using and taking care of personal protection elements, equipment, and protection systems
• Ensuring good order and cleanliness of the area
• Immediately reporting acts, unsafe conditions, adverse health conditions, emergencies, and accidents
• Taking integral care of health and performing work activities safely
• Attending and actively participating in training, induction, prevention, and risk control activities
• Participating and contributing to the fulfillment of OSH objectives
• Communicating suggestions and consulting concerns related to occupational health and safety
• Identifying and analyzing risk situations and reporting to the OSH manager if necessary
• Making rational use of paper, water, energy, and natural resources
• Electing or being elected as a member of the Copasst or Coexistence Committee
• Participating in the identification of hazards, evaluation, and risk assessment
• Knowing and applying actions described in the emergency plan

Requirements:

• Previous experience in VR Tech / AI Data Collections / Technical Industry is preferred
• Two plus years of managing supervisors in the call center environment (preferred)
• Two plus years of client management experience (required)
• Bachelor's degree in business administration or management (preferred)
• Excellent communication and presentation skills

Job Expectations:

• This application will be used for positions that are located on-site at one of our offices
• We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs
• Due to the role, there will be a lot of travel to different facilities in the New Braunfels - San Antonio Area

Competencies:

• Strategic Planning
• Process Improvement
• Resource Management
• Performance Metrics
• Team Leadership
• Client Relationship
• Risk Management
• Stakeholder Management
• Decision Making
• Communication Skills