Associate Knowledge Manager

Thomson Reuters is seeking an Associate Knowledge Manager to help maintain a comprehensive, accurate knowledge base that serves the growing organization and centralized RFX processes. The successful candidate will create and maintain reusable proposal content and tools, apply AI tools under expert editorial oversight, and support special procurement projects.

Key Responsibilities:

• Repository management:

+ Maintain and expand an electronic content repository for designated products used for RFXs, forms, and customer inquiries. + Monitor product roadmaps and enhancement announcements to identify new content for the repository. + Respond to content and feedback submissions from proposal team members. + Provide quality assurance for AI-assisted content, ensuring consistent tone, voice, and messaging. + Organize and index the repository for efficient use. + Regularly review and optimize content. + Write, format, and proof content to meet approved brand and style guidelines.

• New product integration:

+ Contribute to all phases of new-product integration under the standard onboarding plan. + Work with proposal team members and SMEs to expand the RFX content repository with new proposal and forms content. + Support development of sole source letters, capabilities statements, RFX templates, and other materials.

• Proposal materials and tools:

+ Assist in developing proposal materials for formal and informal requests for designated products. + Support creation of tools and resources for the sales team and other internal staff. + Assist in maintenance of Proposal Resource Center (PRC) tools and resources. + Keep the SME list and contact information current, accurate, and complete.

• Procurement operations and training:

+ Help create and deliver ongoing training on the Qvidian proposal automation system and the RFX content repository. + Support development of best practices and streamline processes and tools. + Stay current on Qvidian enhancements, Thomson Reuters product development and acquisitions, proposal best practices, and market trends.

Required Qualifications:

• Bachelor’s degree required, preferably in journalism, corporate communications, marketing communications, or library science.
• Minimum of two years of professional content management experience, preferably developing content for proposals, marketing, or sales.
• Professional-level English proficiency, with mastery of writing, editing, proofreading, and advanced formatting skills.
• Demonstrated experience using AI tools to create and optimize content.
• Excellent organizational, interpersonal, and verbal communication skills.
• Understanding of content and database management principles.
• Strong project management skills and the ability to manage multiple priorities in a deadline-driven environment.
• Strong analytical skills and technical aptitude, including advanced proficiency in Microsoft Office.

Benefits:

• Hybrid work model
• Flexibility and work-life balance
• Career development and growth
• Industry-competitive benefits
• Culture of inclusion and belonging
• Social impact initiatives