Planning & Intelligence Manager

Heathrow is seeking a Planning & Intelligence Manager to join their Operational Planning team.

The successful candidate will be responsible for leading initiatives that turn complex data into actionable plans, balancing operational needs with commercial priorities.

Key responsibilities include:

• Leading the development and delivery of operational plans that align with passenger demand forecasts and resource availability.
• Managing a team of Ops Planners to deliver operational plans and insights across the Airport Operations Centre.
• Analysing complex data sets to identify trends, risks, and opportunities, and translating insights into practical recommendations for operational teams.
• Collaborating with stakeholders across the Airport Operations Centre, operational teams, ground handlers, and airlines to generate daily plans and share operational insights.
• Providing clear, evidence-based advice to senior leaders to support decision-making during peak periods and operational disruptions.
• Continuously reviewing and refining planning processes to improve efficiency, resilience, and passenger experience.

The ideal candidate will have:

• Proven experience in operational planning, resource management, or data-driven decision-making in a complex environment.
• Strong analytical skills with the ability to interpret and present data clearly to diverse audiences.
• Excellent stakeholder management and communication skills, including the ability to influence and challenge constructively.
• Ability to lead initiatives and work collaboratively across multiple teams and functions.
• Solution-focused problem-solving skills with a logical approach, able to manage complexity, anticipate risks, and identify practical solutions using sound judgement and initiative.

Desirable skills and experience include:

• Experience in the aviation or transport industry planning.
• Knowledge of capacity management and demand forecasting techniques.
• Familiarity with continuous improvement methodologies.
• Familiarity with analytical tools such as Excel and PowerBi.