Description
We're looking for a Senior Manager to join our Rider Onboarding and Compliance team at Deliveroo, which is now part of DoorDash. The team is responsible for getting new applicants out on the road quickly and safely, and for keeping active riders compliant.
Your number one goal will be to deliver the right rider hours, in the right areas, with compliant riders. You will lead the Rider Onboarding & Compliance team, comprising 3 Team Leads and circa 30+ in-house Representatives split across our London and Manchester offices, and a circa 30+ person team in Deliveroo India. You will also hold a couple of outsource vendor partners accountable for performance.
Your day-to-day responsibilities will include:
- Delivering core marketplace operational metrics
- Leading distributed global teams
- Driving large-scale strategic initiatives
- Advocating for riders and continuous improvement
To thrive in this role, you will need:
- Proven operational leadership
- Vendor & BPO management expertise
- Resource and capacity planning
- Cross-functional stakeholder management
- Change management and execution
At Deliveroo, customer care is central to how we build trust across our marketplace. You'll work in a fast-paced, global environment where service excellence drives real impact.
We offer a culture that supports how you work best, and we aim to create a fair process that lets your skills shine.
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