API Integrations Expert

We are seeking an API Integrations Expert (Bilingual English/French) to join our Customer Care Integrations team. As an API Integrations Expert, you will assess customer needs, manage expectations, and respond effectively to resolve escalations quickly. You will manage relationships with new and existing partners and customers, and handle escalated technical and application support requests.

Responsibilities:

• Provide primary support and act as a point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.

• Accept direct customer calls, quickly identify problems, set expectations, and resolve issues whenever possible.

• Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.

• Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to escalate to Senior API Integrations Experts.

• Collect feedback from customers and vendors to drive continuous improvement across all areas, including product.

Requirements:

• Fluent/Bilingual in French and English

• 2+ years of experience in Customer/Technical Support or a closely related field

• Previous experience working with APIs and Integrations

• Excellent verbal and written communication skills

• Proficient in system troubleshooting and analysis

• Passion for customer and vendor support

• Ability to work scheduled shifts, including day, evening, and weekends

Benefits:

• Competitive compensation and benefits programs

• Opportunities for growth and development

• Flexible work arrangements

Salary Range: €38,000-€61,000 EUR