Description
ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist II who excels in communication, presence, and confidence.
You will work with customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.
Responsibilities:
- Provide day-to-day support for the growing customer base, including incident management and workflow recommendations
- Triage and manage escalations to engineering teams for issues that can't be resolved
- Document best practices and useful information to enable customers through online support tools
- Serve as the voice of the customer, capturing and conveying customer feedback internally
- Learn third-party products and their integrations to educate and guide customers on usage and product adoption
- Identify renewal risks and up-sell opportunities, collaborating with internal teams to remediate issues
Requirements:
- Bachelor's degree and 4-6 years of equivalent work experience in a SaaS organization
- Technical CRM, MAT, or Sales Acceleration platform experience; certification with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus
- Experience with SOQL (Salesforce), troubleshooting Salesforce Managed Packages, and interacting with APIs
- Familiarity with DataDog, Jira, Snowflake, and video conferencing applications
- Proven ability to multi-task, manage multiple priorities, and provide excellent customer service
- Strong attention to detail, self-directed problem-solving, and adaptability in a fast-paced environment
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