Analyst

Visa's Operational Workforce Planning team supports more than 20,000 employees globally and plays a critical role in delivering a consistent, efficient, and best-in-class WFP experience.

The Analyst is responsible for supporting back-office WFP operations, including processing position data changes, location updates, cost center changes, etc.

This role uses systems such as ServiceNow and Workday to research requests, process transactions, and ensure accurate and timely resolution.

This role partners closely with People Business Partners, employees, managers, Payroll, Benefits, Compensation, and other Centers of Excellence to support operational excellence, continuous improvement, and a high-quality WFP experience.

Key Responsibilities

• Process position data changes, including location, cost center, supervisor.
• Research, analyze, and resolve employee data requests submitted by managers, employees, People Business Partners, and internal COEs.
• Use ServiceNow, Workday, and vendor tools to process transactions, document cases, and determine accurate next steps.
• Communicate request status, outcomes, and resolutions in a timely and professional manner.
• Support cyclical People programs, including annual reviews, promotions, and other employee-impacting events.
• Review and complete forms accurately for submission to COE teams, vendors, or internal partners.
• Maintain employee files and records in accordance with internal standards and confidentiality expectations.
• Partner with HR, Payroll, Benefits, Compensation, and other teams to improve processes and deliver a high-quality employee experience.
• Demonstrate flexibility in managing unexpected requests, shifting priorities, and high-volume transaction periods.
• Maintain discretion and adhere to strict confidentiality standards when handling employee information.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Experience with Workday HCM or comparable HR systems for data entry, reporting, or position management.
• Proficiency in Excel, including Power Query, for workforce data manipulation and analysis.

Preferred Qualifications

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience building or maintaining workforce reports and dashboards in Power BI or comparable data visualization tools.
• Knowledge of workforce planning concepts, including headcount forecasting, capacity planning, or scenario modeling.
• Experience working cross-functionally with Finance, HR, or business operations teams on data-driven requests.
• Familiarity with AI-enabled productivity tools (e.g., Microsoft Copilot, Power Automate) applied to reporting or data workflows.
• Experience communicating analytical findings to non-technical audiences, including written summaries and stakeholder-ready visualizations.
• Exposure to labor market data sources or people analytics platforms as inputs to workforce planning or talent strategy work.